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Refunds and Exchanges
Spa 35 promotional packages can provide significant discounts to our clients and vary based upon our current schedule and availability of staff, equipment and vendor support. Therefore no refunds are given for package purchases unless the treatment cannot be completed because of medical contraindications. We are happy to exchange services within the same category of treatment (e.g., if you purchase an IPL Laser treatment package and want to exchange some of the treatments for another type of laser treatment, we will accommodate you).
Package discounts are based upon their total volume. If you decide to exchange a package purchase for other treatments, the discount will not apply and you will be charged full retail pricing for any services not completed as part of the original package.
Product Exchanges
Spa 35 is will exchange unopened product within 14 days of purchase when accompanied by proof of purchase.
